Platinum Support Contract

Already have a Platinum Support Contract and need assistance? Click here for support contact information.

Need Technical Support but do not have a Platinum Support Contract? Click here to for support contact information.

The Platinum Support program for Measure Foundry enables users to stay current with the latest software releases, and provides access to additional resources designed to help users be successful with Measure Foundry. This program provides the user with the latest software technology through automatic software upgrades as well as priority access to our highly trained application engineering support staff. Platinum support requests can be made via e-mail or telephone. This membership applies to one user for one Measure Foundry license and is valid for one full year of free upgrades and technical support. Academic institutions requiring technical support must purchase the Platinum Support Contract.

Support Options:

• E-mail: Any request for e-mail support must be initiated on-line by using the Support Request Form. All e-mails submitted by Platinum Support members will be answered with top priority.
• Phone: Platinum Support members will have direct access to application engineering via the telephone. If there is a wait, the member will be put in a queue for the next available engineer.

When requesting support, please have the following information ready:

• Measure Foundry Version #
• Platinum Support Contract #
• Computer Model #
• Operating System
• Additional Hardware

Platinum Membership Includes:

• One full year of free upgrades of Measure Foundry software
• Priority¹, one-on-one technical support by phone or email

How To Purchase:

For U.S. and Canadian customers, Platinum Support contracts can be purchased online or over the phone. To purchase online, click on the Pricing tab. To purchase by phone, please call 800-525-8528 or contact a sales office in your area.

For customers outside the U.S or Canada, Platinum Support Contracts can be purchased through a sales office in your area.

 
¹Priority Support is available during normal business hours.